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Anjali Devi

HR Manager · Lakaz Retail Ltd

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SM

Sandra Mootoo

Customer Care Lead · Customer Care · since 2020

Leadership index

76

Solid

Avg competency

77

Improvement (pre→post)

+5

Games played

2

this cohort

Competency profile

Problem-solving

Decision quality & reasoning under game scenarios.

64
▲+4

Composure

Holds performance as the timer and difficulty rise.

76
▲+4

Communication

Clarity, discovery questions and reply quality.

80
▲+6

Collaboration

Teamwork in multiplayer & field missions.

88
▲+6

Learning agility

Improvement curve across rounds (pre → post).

66
▲+6

Discipline

Completeness, follow-through and next-step rate.

86
▲+4

Why this leadership index

A transparent weighted composite — every contributing factor is shown, never a black-box verdict.

Communication80 × 20%
16
Problem-solving64 × 22%
14
Composure76 × 18%
14
Collaboration88 × 15%
13
Discipline86 × 12%
10
Learning agility66 × 13%
9

Game history & answers

Objection Arena2026-06-1280%
  • ✓Client: « Li tro cher » (it's too expensive)
    Acknowledge, clarify what 'expensive' means vs their budget, then reframe on valueBest-practice: acknowledge → clarify → respond → confirm
  • ✓Client: « Avoy mwa enn email » (send me an email)
    Agree — but secure a dated next step before ending the callBest-practice: acknowledge → clarify → respond → confirm
  • ✓Client: « Mo bizin reflesi » (I need to think)
    Clarify what specifically they need to weigh, and handle it nowBest-practice: acknowledge → clarify → respond → confirm
  • ✓Client: « Competitor X is cheaper »
    Acknowledge, isolate the real concern, differentiate on outcomeBest-practice: acknowledge → clarify → respond → confirm
  • ✕Client: « Pa asterla » (not right now)
    Accept it and leave the follow-up open-endedMissed the acknowledge → clarify → confirm structure
CRM Speed-Log Challenge2026-06-1286%
  • ✓Log the call: contact, stage, next action, next-action date, notes
    All five fields completed with a dated next actionMeets the minimum-data standard (≥90% completeness)