AD
Anjali Devi
HR Manager · Lakaz Retail Ltd
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RC
Reza Curpen
Operations Officer · Operations · since 2021
Leadership index
72
SolidAvg competency
73
Improvement (pre→post)
+5
Games played
2
this cohort
Competency profile
Problem-solving
Decision quality & reasoning under game scenarios.
83
▲+5
Composure
Holds performance as the timer and difficulty rise.
74
▲+4
Communication
Clarity, discovery questions and reply quality.
60
▲+4
Collaboration
Teamwork in multiplayer & field missions.
62
▲+4
Learning agility
Improvement curve across rounds (pre → post).
68
▲+6
Discipline
Completeness, follow-through and next-step rate.
88
▲+4
Why this leadership index
A transparent weighted composite — every contributing factor is shown, never a black-box verdict.
Problem-solving83 × 22%
18
Composure74 × 18%
13
Communication60 × 20%
12
Discipline88 × 12%
11
Collaboration62 × 15%
9
Learning agility68 × 13%
9
Game history & answers
Objection Arena2026-06-1260%
- ✓Client: « Li tro cher » (it's too expensive)
Acknowledge, clarify what 'expensive' means vs their budget, then reframe on valueBest-practice: acknowledge → clarify → respond → confirm - ✓Client: « Avoy mwa enn email » (send me an email)
Agree — but secure a dated next step before ending the callBest-practice: acknowledge → clarify → respond → confirm - ✓Client: « Mo bizin reflesi » (I need to think)
Clarify what specifically they need to weigh, and handle it nowBest-practice: acknowledge → clarify → respond → confirm - ✕Client: « Competitor X is cheaper »
Criticise the competitorMissed the acknowledge → clarify → confirm structure - ✕Client: « Pa asterla » (not right now)
Accept it and leave the follow-up open-endedMissed the acknowledge → clarify → confirm structure
CRM Speed-Log Challenge2026-06-1288%
- ✓Log the call: contact, stage, next action, next-action date, notes
All five fields completed with a dated next actionMeets the minimum-data standard (≥90% completeness)